Intellicom develop feature-rich, scalable and flexible Telephony and Contact Centre solutions, powered by our Intelligent Communications Platform (ICP). All systems are available as an on-premise appliance or hosted Cloud based version. It is one of the most advanced telephony solutions on the market and can function as a stand-alone system or integrate with many existing telephony systems from other traditional vendors such as Nortel/Avaya, Cisco, Microsoft (Lync), Siemens, Ericsson and Alcatel.
Intellicom ICP puts you in complete control. With our experienced in-house development team, we can custom-build systems to suit your multi-media telephony or contact centre environment. And unlike competitive offerings, Intellicom ICP offers a feature-rich communications experience out-of-the-box, with a simple licensing model that reduces complexity and administration overheads.
Communicate anytime, anywhere – Intellicom ICP enables you to communicate, anytime or anywhere. Never miss a call, email, fax or SMS with features such as Follow Me, IVR, Voicemail to Email, Fax to Email, Call Forwarding, Call Queuing, Call recording and multi-party Audio Conferencing. Our Hosted Telephony / Cloud Telephony solutions are ideal for customers with multiple locations or those that need to flexibility to quickly grow and add additional users and services.
Reduce travel time, costs and carbon footprint – Forget about expensive video conferencing or telepresence systems. Communicate with colleagues, business partners and customers all over the world from the comfort of your own office. Our audio and video conferencing solution reduces travel time, travel costs and reduces your company’s carbon footprint.
Improve the customer experience – A customer’s first contact with your business is crucial. At Intellicom we understand that when a customer calls, emails or sends a fax or SMS this contact needs to be dealt with swiftly and professionally. Call monitoring, call recording and advanced call reporting, provides management and supervisors with the ability to assess the quality of customer interactions with staff members while simplified call routing ensures that call waiting times and durations are reduced.
Add value to each customer interaction – Computer Telephony Integration is the ability to integrate everyday processes into your telephony system. Click to Dial when integrated with Microsoft Outlook or your own customer Database allows you to dial your contacts at the touch of a button. CRM integration with systems such as SalesForce.com or SugarCRM can pop up relevant account information on customers when they call and automatically update the CRM. The results are reduced call durations, increased productivity and a professional customer interaction.
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