Intellicom - Intelligent Communications
Intellicom Ireland

Maintenance & Support

support_servicesIntellicom is one of Irelands most experienced Telephony & Contact Centre Systems Integrators. One of our core competencies is in providing comprehensive technical & productivity enhancement solutions coupled with an excellent after sales service to all of our customers. This requires a heavy emphasis on engineering, development & systems analysis skills.

Our experience in the development, commissioning and support of traditional TDM and modern IP based Telephony and Multi-Media contact centre technologies coupled with LAN and WAN network infrastructure and  electronic security, positions us to offer a total solution for the end to end design, delivery & support of any complex converged voice solution and network infrastructure.

There are a variety of different post sale support offerings available and these are detailed below:

iCare Standard : 4 hour response, Monday to Friday 9.00am to 5.30pm. Next Business Day onsite support Basic hardware and software maintenance

iCare Enhanced : 4 hour response, Monday to Friday 9.00am to 5.30pm. Same Business Day onsite support Primary service offering for most business customers

iCare Enhanced 24 : 2 hour response, 24 hour cover, 7 days per week (Requires Remote Access to customer network)

iCare Custom : Tailored response times and service availability to suit specific customer requirements (Requires Remote Access to customer network)

All services are delivered by a team of highly skilled and experienced regional engineers all of whom have been trained to appropriate levels to ensure we can provide prompt and efficient support services on all of our products on a National basis. Many of our engineers and consultants have advanced vendor qualifications and accreditations unique to the industry as well as recognised certifications in the areas of Project Management, Quality Assurance and Service Desk management. Intellicom also work with and through a wide range of regional iChannel partners who provide additional local in-country customer support as and where required.

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