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Intellicom Ireland

Iconic Offices calls on Intellicom for Telephony Solution

Althaea Federlein, chief commercial officer Iconic Offices and Neil Wisdom, managing director of Intellicom copy

Althaea Federlein, chief commercial officer Iconic Offices and Neil Wisdom, managing director of Intellicom copy

Intellicom Selected by Iconic Offices to Deliver Communications Services in its 16 Dublin Workspace Locations

 Iconic Offices, Dublin’s leading flexible workspace provider, has selected Intellicom as their partner to deliver the telephony system and services across their 16 buildings in Dublin. Dedicated to changing the face of the shared workspace industry, Iconic Offices has delivered high quality, design-led, flexible and collaborative spaces that enable workers to deliver their best with comfort and ease.

The solution deployed and hosted by Intellicom includes their Hosted PBX service and several hundred VoIP connected phones and soft-clients, plus conference phones in a fully cloud-based telephony system. A range of handsets and soft-client applications are available, from entry-level models up to handsets with extensive voice, video & Unified Communications functionality. The highest levels of call quality are a given, and in addition, Intellicom can provide soft clients on computers and mobiles to enable ‘follow me’ functionality as required.

“There is no one type of client at Iconic Offices,” said Althaea Federlein, chief commercial officer at Iconic Offices. Our member base stretches from one person freelancers all the way up to large, household name, multi-nationals, and every client is different. Some use our spaces short term and all they need is a great looking space in than a well-run building and of course the best WIFI. Then others on longer term licences who want us to be able to facilitate their growth by not only adding space as they require it but also by increasing their services as they grow. For this reason, being able to react very quickly and flexibly to a client’s needs is pivotal to our company and service offering.”

In sourcing a communications system partner, Iconic Offices aimed to bring their offering to a whole new service level by delivering state-of-the-art IT and phone services for a broad range of clients. The three year deal, which will see Intellicom extend their services as new buildings come on stream, is valued in the region of €200K over the period.

“We have built a solution that can scale as Iconic Offices grows, in terms of number of locations but also services available,” said Neil Wisdom, managing director of Intellicom. “Everything from virtual receptionists, ‘follow-me’, video support, advanced call routing and contact centre call queuing can be added as it’s required by Iconic Offices or their clients. Extensive flexibility and functionality has been built in from the ground up.”

Founded in 2013, Iconic Offices is addressing the gap in the market between traditional serviced office and the increasing demand for creative workspaces backed up by community, passion and the best in high-quality IT and communications infrastructure. Iconic Offices currently has 16 buildings around Dublin city, from beautifully renovated Georgian buildings to modern offices neighbouring Silicon Docks with plans to add additional buildings in the future.